Why can't I listen to your audio samples?
Our audio samples are saved in the mp3 file format. When you double click on the "Click here to listen" or audio icon link, your default media player (i.e. Windows Media Player or iTunes) should open and, after allowing time for the file to begin downloading, begin playing the file automatically. We extract our sound files in such a way as to keep file size is small so that they download quickly. If, however, you have a dial-up connection, or our web server is experiencing heavy traffic, there may be a delay in receiving the file. We typically have a promotional piece that include CD recordings of our new octavo releases so if you have consistent trouble and are interested in listening to our new titles, contact our customer service department at service@lorenz.com or (800) 444-1144 ext. 1. If we have any left, they will be happy to send you one.
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Why can't I view your sample pages?
You will need the free Adobe Reader to download and view our sample pages. Please visit Adobe’s website to find the correct download for your operating system.
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Some of the elements on your site won't load for me. Why not?
Our site is best viewed with versions of Internet Explorer greater than 6.0. Optimal viewing is also possible with Mozilla or Firefox versions greater than 1.
If you are viewing the site with one of these browsers and are experiencing a problem consistently, please email service@lorenz.com so we can explore the problem. We ask that you include as many specifics as possible, including where you were in the site when the error occurred, the steps you took prior to the error, and your operating system, browser and type of internet connection.
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What does each of your divisions publish?
For a description of the musical style, market focus, product types published, and regular contributors to each of our divisions, Click here, or select "Music Publishing" from the "About Us" utilities menu. There, you will also find a links to information about our distributees.
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When will my order ship?
Web orders placed after 12 p.m. EST Monday-Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. The Lorenz Corporation is proud of its longstanding tradition of shipping most orders on the day they are processed. Larger orders or orders placed during our busiest times may take an additional day. If you need to expedite an order, please call our customer service department at (800) 444-1144 ext. 1. Please have your order-confirmation information available.
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How can I track the status of my order?
You will be sent a confirmation email immediately after placing your order. A second email will follow once your order is processed. It will include your order number and a link to track your package, likely through UPS. If your order does not arrive in a timely fashion, our customer service department will be happy to work with you to track the order. When you contact them at info@lorenz.com or (800) 444-1144 ext. 1, please be sure to have your order number.
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My organization has an account with Lorenz. May I charge my Web order to this account?
All Web orders must be secured with a credit card, but you may place an order on your account via fax, phone or email. If your organization would like to establish an account with us, please contact our customer service department at info@lorenz.com or (800) 444-1144 ext. 1.
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How are my shipping charges determined?
Standard shipping and handling charges within the U.S. are based on your order total. Those charges are:
What is "Standard" shipping?
Packages sent via Standard shipping are typically delivered via UPS Ground or the U.S. Postal Service, with the size of the order usually dictating which method is used. Orders ship from our warehouse in Dayton, Ohio and delivery to most locations within the U.S. typically occurs within 5 to 7 business days. If you need your order sooner, or require guaranteed delivery, we offer UPS Three Day, Second-Day Air or Next Day for an additional charge. (Those charges are listed under "How are my shipping charges determined?")
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Can I pay for my order with my debit card?
Yes, however, if using a debit card, it is important to select "Debit" from the account type dropdown box on the billing screen. This will ensure proper reporting to your bank. If you marked credit but used a debit card, the transaction will be processed but due to the manner of reporting, it could appear as if a duplicate charge was made. Please note, this is not the case. Regardless of the account type selected, you will only be charged one time.
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