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Frequently Asked Questions
 
Why can't I view your sample pages?
Why can't I listen to your audio samples?
Some of the elements on your site won't load for me. Why not?
What does each of your divisions publish?
When will my order ship?
How can I track the status of my order?
Can you bill me? OR My organization has an account with Lorenz. May I charge my Web order to this account?
How are my shipping charges determined?
What is "Standard" shipping?
Can I pay for my order with my debit card?
What is a source code?
What are the criteria for the Lorenz keyboard difficulty levels?
What kinds of CDs do you offer?
What are multi-use and district-wide licenses?
What is the Lorenz return policy?

 
Why can't I view your sample pages?

You will need the free Adobe Reader to download and view our sample pages. Please visit Adobe’s website to find the correct download for your operating system.

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Why can't I listen to your audio samples?

Our audio samples are saved in the mp3 file format. When you double click on the "Click here to listen" or audio icon link, your default media player (i.e. Windows Media Player or iTunes) should open and, after allowing time for the file to begin downloading, begin playing the file automatically. We extract our sound files in such a way as to keep file size is small so that they download quickly. If, however, you have a dial-up connection, or our web server is experiencing heavy traffic, there may be a delay in receiving the file. We typically have a promotional piece that include CD recordings of our new octavo releases so if you have consistent trouble and are interested in listening to our new titles, contact our customer service department at service@lorenz.com or (800) 444-1144 ext. 1. If we have any left, they will be happy to send you one.

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Some of the elements on your site won't load for me. Why not?

Our site is best viewed with versions of Internet Explorer greater than 7.0. Optimal viewing is also possible with Mozilla or Firefox versions greater than 2. Other browsers or versions may not support the complete functionality of our site.

If you are viewing the site with one of these browsers and are experiencing a problem consistently, please email service@lorenz.com so we can explore the problem. We ask that you include as many specifics as possible, including where you were in the site when the error occurred, the steps you took prior to the error, and your operating system, browser and type of internet connection.


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What does each of your divisions publish?

For a description of the musical style, market focus, product types published, and regular contributors to each of our divisions, Click here, or select "Music Publishing" from the "About Us" utilities menu. There, you will also find a links to information about our distributees.

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When will my order ship?

Web orders placed after 12 p.m. EST Monday-Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. The Lorenz Corporation is proud of its longstanding tradition of shipping most orders on the day they are processed. Larger orders or orders placed during our busiest times may take an additional day. If you need to expedite an order, please call our customer service department at (800) 444-1144 ext. 1. Please have your order-confirmation information available.

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How can I track the status of my order?

You will be sent a confirmation email immediately after placing your order. A second email will follow once your order is processed. It will include your order number and a link to track your package, likely through UPS. If your order does not arrive in a timely fashion, our customer service department will be happy to work with you to track the order. When you contact them at info@lorenz.com or (800) 444-1144 ext. 1, please be sure to have your order number.

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Can you bill me? OR My organization has an account with Lorenz. May I charge my Web order to this account?

All Web orders must be secured with a credit card, but you may place an order on your account via fax, phone or email. If your organization would like to establish an account with us, please contact our customer service department at info@lorenz.com or (800) 444-1144 ext. 1.

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How are my shipping charges determined?

Standard shipping and handling charges within the U.S. are based on your order total. Those charges are:

Orders totaling: Please add:
$0.00–$9.99 $4.95
$10.00–$19.99 $5.95
$20.00–$29.99 $6.95
$30.00–$49.99 $7.95
$50.00–$74.99 $8.95
$75.00–$99.99 $9.95
$100.00–$199.99 $10.95
$200.00 and above 10% of order total

Additional shipping charges for expedited orders:
Third Day: $15.95
Second Day: $17.95
Next Day: $19.95
Please add this amount to the amount from the table above.

Standard shipping and handling charges to Canada are based on your order total. Those charges are:

Orders totaling: Please add:
$0.00–$9.99 $5.95
$10.00–$19.99 $7.95
$20.00–$29.99 $9.95
$30.00–$49.99 $11.95
$50.00–$74.99 $12.95
$75.00–$99.99 $14.95
$100.00–$199.99 $17.95
$200.00 and above 10% of order total

Standard shipping and handling charges outside of the U.S. and Canada are based on your order total. Those charges are:

Orders totaling: Please add:
$0.00–$9.99 $7.95
$10.00–$19.99 $10.95
$20.00–$29.99 $15.95
$30.00–$49.99 $17.95
$50.00–$74.99 $20.95
$75.00–$99.99 $25.95
$100.00–$199.99 $32.95
$200.00 and above 20% of order total

For expedited international orders, please contact our sales and service department for a quote.


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What is "Standard" shipping?

Packages sent via Standard shipping are typically delivered via UPS Ground or the U.S. Postal Service, with the size of the order usually dictating which method is used. Orders ship from our warehouse in Dayton, Ohio and delivery to most locations within the U.S. typically occurs within 5 to 7 business days. If you need your order sooner, or require guaranteed delivery, we offer UPS Three Day, Second-Day Air or Next Day for an additional charge. (Those charges are listed under "How are my shipping charges determined?")

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Can I pay for my order with my debit card?

Yes, however, if using a debit card, it is important to select "Debit" from the account type dropdown box on the billing screen. This will ensure proper reporting to your bank. If you marked credit but used a debit card, the transaction will be processed but due to the manner of reporting, it could appear as if a duplicate charge was made. Please note, this is not the case. Regardless of the account type selected, you will only be charged one time.

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What is a source code?

In order to help better serve our customers, many of our promotions include a source code near the address label. By providing a source code, we are able to send you the most relevant information about our newest products.

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What are the criteria for the Lorenz keyboard difficulty levels?

Organ
Easy — Written for manuals only; designed for pianists "filling in" on the organ bench, easy-to-read and not technically demanding.
Sample

Moderately Easy — Not rhythmically or technically demanding; Two-staff format with limited (often optional) pedaling.
Sample

Intermediate — Three-staff format with a greater range of styles and keys; pedal is required, but pedal parts are not demanding.
Sample

Moderately Difficult — Greater independence of hands and pedal parts; may require additional time to prepare.
Sample

Advanced — Designed for the skilled organist for church or recital use; full use of manuals and pedals; technically demanding.
Sample

 Piano
Easy — Designed for younger students or adult beginners; no large intervals or complicated rhythms; keeps to the center of the keyboard.
Sample

Moderately Easy — Hands are more independent with intervals up to an octave and more developed arrangements; stays within easier key signatures.
Sample

Intermediate — Greater variety of styles with an expanded range and more rhythmic and technical demands; accessible to most church pianists; may require preparation time for some players.
Sample

Moderately Difficult — More frequent use of octaves, runs, and arpeggios; longer arrangements in a wide range of styles, often with more complicated rhythms.
Sample

Advanced — Designed for the skilled pianist with arrangements suitable for church or concert use; uses full keyboard, with octave, arpeggio, and scale passages.
Sample



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What kinds of CDs do you offer?

  • P/A: Contains both a professional recorded performance and the accompaniment of the piece.
  • Performance or Demo: Contains only a professional recorded performance of the piece.
  • Accompaniment: Contains only the accompaniment for the piece.
  • Part-dominant or Rehearsal: Contains separate tracks to aid in rehearsal for each individual voice part.
  • Split-track: Contains a stereo recording where one channel includes the voices being performed and the other does not.
  • CD+: Contains performance and/or accompaniment tracks as well as printable files that can be accessed using a computer with a CD-ROM drive.
  • P/A plus Split-track: Contains both a professional recorded performance and the accompaniment of the piece. It also contains a second stereo recording where one channel includes the voices being performed and the other does not.


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What are multi-use and district-wide licenses?

If you are interested in using our interactive whiteboard or software products on multiple computers, you can now obtain permission to do so at a discounted rate. When you purchase 5 or more uses, you will receive one physical copy and a license granting permission to install and use the product on the specified number of computers. Prices for licenses will be based on the following model:

Multi-use Licenses:
5 – 40 computers — Approximately 20% off retail price per use
41 – 80 computers — Approximately 25% off retail price per use

District-wide Licenses:
81 computers or more (unlimited use in specified location — Flat fee per location

For more information, contact your favorite music dealer or search for the title that you are interested in purchasing on www.lorenz.com.



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What is the Lorenz return policy?

All merchandise to be returned must have prior authorization from The Lorenz Corporation and adhere to the stipulations listed below. Upon receipt of the request, a return-order number will be sent to you. This number should appear on the outside of each return box. Following these procedures will ensure prompt and accurate credit to your account.

To secure a return authorization, fax or email the following information:

  1. Quantity, Lorenz product no., and title of the merchandise to be returned
  2. Reason for the return
  3. Copy of product invoice, invoice number, or sales order number
  4. Name, email, and phone number of the person requesting the return

If a return is unauthorized or improperly documented, The Lorenz Corporation may:

  1. Refuse the return, or
  2. Accept the return at a value of 25% of the retail cost

Before requesting a return, please note that:

All returned merchandise must have been purchased directly from The Lorenz Corporation and returned within six months of the date of invoice.

All returned materials must be in like-new condition and returned postpaid.

Publications with store stickers, stamps, or price markings cannot be accepted and will be returned at the customer’s expense.

The following items are non-returnable:

  • Recorded products
  • Accompaniment instrumental parts (e.g. cantata orchestrations)
  • Opened software
  • Out-of-print items

Customer is responsible for all shipping costs.



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