Have a Question? (FAQ)

 

Website Questions

Why can't I view your sample pages?

You will need Adobe Reader to download and view our sample pages. This free software is produced by Adobe and can be downloaded from Adobe's website.

 

Why aren't there sample pages for the music that I'm interested in?

Some of our older items do not currently have sample pages available. If you are interested in one of these items, Contact Us and we'll try to make sample pages available.

Why can't I listen to audio?

Our audio player allows you to stream our music from search results and item pages. If a player does not load, please report this issue via the Contact Us form, and we will repair the player. Please provide our product number when reporting the issue and we will be able to provide an alternate URL to get you back to listening.

 

Shipping Questions

What is "Standard" shipping?

Packages sent via Standard shipping are typically delivered via UPS Ground or the U.S. Postal Service, with the size of the order usually dictating which method is used. Orders ship from our warehouse in Dayton, Ohio, and delivery to most locations with the U.S. typically occcurs within 5 to 7 business days.

How much will shipping cost?

Shipping and handling charges are based on your order total. You can calculate the cost of shipping for the items in your cart by navigating to the second step in our checkout process or you may calculate your shipping changes using one of the appropriate tables.

 

Standard U.S. Shipping Costs

Orders totaling: Shipping Cost:
$0.00–$9.99 $4.95
$10.00–$19.99 $5.95
$20.00–$29.99 $6.95
$30.00–$49.99 $7.95
$50.00–$74.99 $8.95
$75.00–$99.99 $9.95
$100.00–$199.99 $10.95
$200.00 and above 10% of order total

 

Standard Canadian Shipping Costs

Orders totaling: Shipping Cost:
$0.00–$9.99 $5.95
$10.00–$19.99 $7.95
$20.00–$29.99 $9.95
$30.00–$49.99 $11.95
$50.00–$74.99 $12.95
$75.00–$99.99 $14.95
$100.00–$199.99 $17.95
$200.00 and above 10% of order total

 

Standard Foreign Shipping Costs

Orders totaling: Shipping Cost:
$0.00–$9.99 $7.95
$10.00–$19.99 $10.95
$20.00–$29.99 $15.95
$30.00–$49.99 $17.95
$50.00–$74.99 $20.95
$75.00–$99.99 $25.95
$100.00–$199.99 $32.95
$200.00 and above 20% of order total

When will my order ship?

Web orders placed after 12:00pm EST Monday–Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. The Lorenz Corporation is proud of its longstanding tradition of shipping most orders on the day that they are processed. Larger orders or orders placed during our busiest times of the year may take an additional day. If you need to expedite an order, please Contact Us and have your order confirmation information available.

When will my expedited order arrive?

Expedited shipping arrival dates are calculated in business days, and weekend delivery cannot be guaranteed. For example, next day orders shipped on a Friday can be expected on the following Monday.

How can I track the status of my order?

You will be sent a confirmation email immediately after placing your order. A second email will follow once your order is processed, which will include your order number and a link to track your package. If you order does not arrive in a timely fashion, Contact Us and we'll be happy to figure out what happened.

 

You can also see the status of your order when you enter the My Account section. You can view your entire order history and easily check any order's status, print your receipt, or reorder.

 

Other

What is a promotion code, how can I get one, and how do I use it?

If you sign up for our mail and email lists, you will receive catalogs and emails that may contain discounts and other offers that you can redeem with a promotion code. You can enter your promotion code into the Promotion Code field at the bottom of Your Cart before you proceed to checkout. If you've already started your checkout, you can Edit Your Order to add a promotion code. These codes can also be added to your cart preview, which is seen when you hover over the My Cart link.

 

For best performance, we suggest that you add the promotion code after you select Show Cart. If your order total does not reflect the promotion by the time that you are selecting you shippping method, please give us a call at 800-444-1144, and we'll help you complete your order.

What is The Lorenz Corporation's return policy?

Items may be returned after requesting and securing a return authorization. For a full refund, the following criteria must be met.

 

  1. All returned items must have been purchased directly from The Lorenz Corporation and be returned within six months of the date of invoice.
  2. All returned materials must be in like-new condition. Items with stickers, stamps, or markings cannot be accepted and will be returned at the customer's expense.
  3. All items must be returned postpaid.
  4. All returns must be authorized by The Lorenz Corporation. The return authorization number must be placed on the outside of each returned package.

 

The following items may not be returned.

 

  • Recorded products
  • Accompaniment instrumental parts (e.g. cantata orchestrations)
  • Opened software
  • Out-of-print items

 

If a return is unauthorized or improperly documented, The Lorenz Corporation may:

  1. Refuse the return, or
  2. Accept the return at a value of 25% of the retail cost

How do I secure a Return Authorization?

To secure a return authorization, fax or email all of the following information.

 

  1. Quantity, The Lorenz Corporation's product number, and the title of all items to be returned
  2. Reason for the return
  3. Copy of the original invoice, the invoice number, or a sales order number
  4. Name, email, and phone number of the person requesting the return

 

Upon receipt of the request, a return-order number with be sent to you. This number must appear on the outside of each box returned. 

 

 

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